Is it possible to retrieve the file/folder if we don't know which user is the owner of it?

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    Alex Novotny

    Hello, 

    In the instructions you provide your customers, you'd need to tell them to file a support ticket with Box to get the setting turned on. 

    The time for ticket completion depends, so I can't really give you a great time frame - but probably less than a week.

    Everytime an upload is done, as-user will need to be passed in. 

    Thanks, 

    Alex, Box Developer Advocate

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