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Box User

• 2021年12月04日 11:25
• 編集済み

I deleted all my files months ago and yet on my account the space is not all available again and is still 20.6 GB of 50.0 GB. Is it possible to go back to having 50GB of 50GB free as in the beginning? (There are no more files on my account and the recycle bin is also empty but the free memory space is always 20.6 GB of 50.0 GB.)

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  France

  • 2021年12月06日 19:41

  Hi there, 

  Welcome to the Box Community!

  Have you checked out this related article here, this may be related to the issue you encounter? 

  • Storage Usage Or File Count In My Account Is Incorrect

  The next step will require you to contact Box Support to help you directly and reset your storage count.

  I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

  Thanks for your patience! 

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  Phillip Kanis

  • 2022年07月09日 08:31

  Hello,

  i have the same problem. I deleted all my files months ago. There are no more files on my account and in the recycle bin, but the free storage space is always 8.9 GB of 50.0 GB in use, yet.

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