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  • France

    Hi Theodore, 

    Welcome to the Box Community!

    Can you check if you are logged in on Box Drive and if its is running in the task manager?

    Try also connecting to a different network and see if that makes any difference.

    If the issue persists, please go ahead and submit a ticket to Product Support so they can further investigate and help in troubleshooting this issue.

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  • Keerthanaa Ellur

    I have the same issue, tried all the solutions stated above. How can I access the folder. I can access it through box website but not my desktop. What should I do?

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