Box Folder disappeared

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Katie Johnston

• 2022年01月11日 17:09

1. Folder showing up under 'Locations' will no longer connect to box (it just says error, may be out of date)

2. now my box folder has disappeared altogether from under my 'Locations' folder on Mac (running Big SUR 11.5.2)

 

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  France

  • 2022年01月11日 19:22

  Hi Katie, 

  Welcome to the Box Community!

  Can you try to uninstall Box Drive and then reinstall it and see if help resolve the issue for you?

  • To uninstall Box Drive, please following this article.
  • To install Box Drive, please find the installer and steps in this article. 

  Let us know how it goes and if you have any questions and we will do our best to help you!

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