User locked out

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Adam Campbell

• 2022年01月13日 23:24

We have a user who cannot log into her account. I believe she deleted her authenticator account and cannot get a QR code to re-create it. I tried, as an admin to invite her as a managed user but it won't let her accept unless she can log in. She keeps trying to log in but can't. How can we fix?

 

-Adam

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  France

  • 2022年01月14日 18:42
  • 編集済み

  Hi Adam, 

  Welcome to the Box Community!

  The  affected user needs to work with our Support team as this issue will require specific account information to resolve.

  Please have her submit a ticket on this page and our support team will reach out to her to further assist on this concern.

  Thanks for posting and let us know how else we can help!

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