Error message when I try to pay for subscription

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Lovely Luna

• 2022年02月10日 02:23

I keep getting an error message when I try to submit my payment information. It tells me to submit a ticket but when I go to the submit a ticket page it redirects me to the general support page.

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  France

  • 2022年02月10日 20:28
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  Hi Lovely, 

  Welcome to the Box Community, I'm happy to help!

  I'm sorry to hear about the trouble on submitting your payment information.

  Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this. You may also include the exact error message or a screenshot of the error that you encounter to help the team investigate this for you.

  Thanks for posting and let us know how else we can assist you!

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