cannot find shared folder sent by client on free box account
Hi,
One of our client sent us a link of the shared folder for us to get access. But we could not find the shared folder when we did a search.
The client sent us twice the link with the same result.
Could you someone assist us asap?
THank you
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正式なコメント
Hi there,
Welcome to the Box Community!
Your client most likely sent you a "Shared link" of the folder. Files/ folders shared via a shared link will not show up in your folder tree (unless you have been invited as a collaborator) as these can only be accessed through the Shared link url.
If you wish to see a shared folder into your folder tree, your client have to send you an "invitation to collaborate" instead.
To learn more on the difference between using a Shared link and inviting collaborators, please check out this article: https://support.box.com/hc/en-us/articles/360044196073-Collaboration-Frequently-Asked-Questions
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