Incorrect Used Storage, Please Help!

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Anton Effendi

• 2022年02月19日 02:56

Dear Box Support,

I only use 20GB out of 50 GB, but on the website it said i used 60GB out of 50GB, please help me to sort this kind of error, i've been seeing similar post and they got help to correct the storage problem. Thank you and these are my ID.

Account ID 181518601

Storage Used: 60.1 GB of 50.0 GB

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  Aira

  • 2022年02月20日 23:10

  Hi there,

  Welcome to the Box Community!

  Sorry for the issues you experienced with Box! We've cleared up the data storage in your account and things should now be working as expected. You may check this article to know more about storage limit exceeded: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks!

   

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