Box tools installed and enabled on Mac, but not able to use

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Zoe Webb

• 2022年02月21日 11:20

I have tried restarting my computer and safari, re-intalling, and re-enabling but still not able to open documents. Thank you in advance.

Zoe

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  France

  • 2022年02月21日 21:45

  Hi Zoe, 

  Welcome to the Box Community!

   

  This would be something Product Support team would like to investigate and it appears you already have an open ticket for this issue with support. Please continue working with them and check your email for updates.

   

  Thanks for your patience and please comeback and let us know how it goes.

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  AJ

  • 2022年02月21日 21:46

  Hi Zoe,

  Welcome to the Box Community! 

  Please make sure that all steps in installing Box Tools are followed.

  https://support.box.com/hc/en-us/articles/360043697334-Installing-Box-Tools

  Best,

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