notification when viewer makes comments on document

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chrissa

2022年02月24日 19:57

When a client of mine makes comments on a document I have shared with them, I am not being notified. I am notified when they accept the share but not when they make comments. How do I fix this?

4件のコメント

AJ

2022年02月24日 20:22
Hi Chrissa,

Welcome to the Box Community!

I'd like you to check this article from our Box Product Support page about email notification settings.

https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#emailnotifications

Best,
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Jeff Norris

2022年02月24日 21:56
How are outside collaborators able to make comments? Does Allow Edits have to be clicked on in admin settings?
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chrissa

2022年02月24日 22:53
I honestly don't know what you need to do to allow it, but it works great if only Box would tell me when it happens.
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Jeff Norris

2022年06月16日 19:53
It's very annoying that notifications are not sent on comments made on Word documents when they have been opened in the desktop app.
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