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Your password has expired.

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Box User

Hi,

I got "Your password has expired. Please enter your email address and we will send you steps to create a new one." on some other accounts.

And I didnot use old email so I cannot receive email

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  • France

    Hi there, 

    Welcome to the Box Community!

    Have you tried to request for a password reset link yet to update your Box password?

    If not, kindly visit https://app.box.com/reset and enter the email address associated with your Box account. Check your email, you will receive an email with a link to reset your password.

      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.
    Thanks for posting and please let us know if you have any questions!
     
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  • Box User

    Thank you for your reply.

    I make sure my password works. After logging in I get a notification "Your password has expired. Please enter your email address and we will send you steps to create a new one."

    I did not ask for a password reset. These are 2 completely different problems.

    I am getting error after logging in. And you suggest recovering the password (don't remember the password)

    Hope to hear from you soon.

    Thanks.

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  • Box User

    Hello,

    Can anyone review and help me solve this problem?

    Thanks.

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  • Simon Sheppard

    When companies force everyone to reset their passwords it is normally the result of a major security problem.

    It would be nice if Box were to come clean about this, the silence is deafening!

    https://www.auditboard.com/blog/nist-password-guidelines/

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