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  • France

    Hi Mark, 

    Welcome to the Box Community!

    Kindly follow the guidelines in this article on how to perform "Admin Transfer": https://support.box.com/hc/en-us/articles/360044193393-Admin-Transfer-Protocol-for-Departed-Admins

    If you have any questions, please let me know and I would be more than happy to help.

    Best Regards,

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  • Mark Levine

    Hi France,

    Unfortunately, we don't have access to the prior administrator to grant me access so I'll have to go with option #2 - Open a Ticket with Product Suppoort.

    Be sure include the following information in the request:

    [personal information--redacted]

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  • France

    Hi Mark, 

    Please refrain from posting any personal information in this forum as this is open to the public.

    To help look into your request, I went ahead and submitted a ticket on your behalf.  You should be receiving an email confirmation shortly.

    Kindly check your email for details and updates.

    Regards,

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