Organizations oftentimes have admins who set up their Box instance who later depart preventing an individual having admin control of the account.
If your organization is setting up a new Box account, we recommend the following workflow to ease the transition of primary admin controls in the future:
1. Create an internal email such as ***@example.com
2. Assign admin ownership to this particular email
3. If controlling admins leave the organization, request a password reset link to this particular address (***@example.com) and set a new password for the new controlling admin.
If your admin has already departed, please follow one of the processes below:
- Reach out to the previous Admin and ask if they can transfer Administrator permissions to another Box account following the steps listed here
- Open a ticket with our User Services team asking for an admin password reset link, but include the following information in the email:
- Email of the current admin
- Email of who the new admin will be
- Answers to the following security questions:
For accounts paid by credit card:
- Full name of cardholder
- Last four digits of card
- Credit card type (Visa, Mastercard, American Express, etc.)
- Credit card expiration date
- Date and amount of last payment
For accounts paid by check or wire transfer:
- Invoice number of last payment
- Date and amount of last payment
- Check number, if paid by check
Upon verification of this information, our User Services team will be able to assist with the request.
