Hot to "Submit a Ticket"?

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Box User

• 2022年02月28日 22:50

Hello,
we are signing up for a Non-Profit-Account. We do have all information, got the verification Token from techSoup, but clicking "Submit" the system says: 

There was an error processing your request. Your account needs further verification, please submit a ticket at support.box.com.

But, clicking on the link, we arrive here, in the forum, with no ticket submission possibility anywhere. Could someone help us to understand whom we could talk (write) to? Thank you!

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  France

  • 2022年03月01日 19:54

  Hi there, 

  Welcome to the Box Community!

  I understand that you are trying to sign up for a Non-profit account. To assist you on this, please go ahead and send an email to billing@box.com and one of our billing representatives will reach out to you to help you with the process.

  Thanks for reaching out and please let us know if you have any questions and we'd be happy to help!

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  Box User

  • 2022年03月01日 20:05

  Thank you, France! We did as you recommended!
  All the best,
  Markus

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