Unable to export users

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Katherine Shaw (USA)

• 2022年03月03日 12:24

Hello

I am unable to get the export of users.  I can click every other button for data, and it isn't grayed out, but in the past two months I cannot export the user list.  I've tried other browsers with no luck.

Any idea on how I can get the extract?

 

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  France

  • 2022年03月03日 19:18

  Hi Katherine, 

  Welcome to the Box Community!

  I understand that you are having issue exporting users from your account. This would be something Box Support team would like to investigate and may require specific account information, so I went ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

  Please check your email for details and updates.

   

  Regards,

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  Guillaume Lyonnet

  • 2022年03月09日 09:29

  Hello,

  I have the same problem. When i clic on "Exporter les utilisateurs", i don't have anything.

  I have try with 3 other web browser and it the same.

  Could you help me?

  Regards, 

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  Katherine Shaw (USA)

  • 2022年03月10日 15:00

  My manager went into my admin account and made sure all boxes were checked for export.  Once he did that I was able to access and export.

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