can't add email to account

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Steve Spignese

• 2022年03月04日 02:40

I work at Amazon and there are two emails for the same account (@amazon.com and @amazonstudios.com) and it's not letting me add the second to the first account. Please help. 

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• 

  France

  • 2022年03月04日 19:28

  Hi Steve, 

  Welcome to the Box Community!

  This can happen if you are trying to add an email that is already linked to separate Box account. 

  You need to unlink that email from the other account to be able to link it as as secondary email for your Amazon Box. 

  Check out this article on how to manage emails linked to your account for further details: https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#loginandemail 

  Regards,

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