Practice Panther Integration Missing Mapped files?

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Huascar Espejo

• 2022年03月23日 15:00

I have box integrated with Practice Panther but as of late have been getting this error message for some clients. "This shared file or folder link has been removed or is unavailable to you". A bit strange since im the owner of all files and there is no deleting done. I have attached a screenshot of what the error looks like within Practice Panther. and when open in box clicked there is a different error.

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  Aira

  • 2022年03月23日 23:46

  Hi there, 

  Welcome to the Box Community! 

  Please have the owner of the file resend an invite to collaborate. It looks like collaboration has expired. Please see this article: https://support.box.com/hc/en-us/articles/360044196273-Managing-Collaborators#collabauto

  Thanks!

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  Huascar Espejo

  • 2022年03月24日 12:49

  Hey,

  I am the owner of the files, and there is no admin console for me to access. No enterprise settings either.

   

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  Huascar Espejo

  • 2022年03月25日 18:51

  Hey Aira,

  Has there been any movement on this? Need to have some sort of solution cant have client files go missing.

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  Mandy Cookson

  • 2023年03月08日 21:30

  I'm having the same problem with some but not all files - was there ever a solution found?

   

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