Box not showing up in sidebar

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2022年03月30日 19:56

I can't see box in my sidebar (OS X) and I can't gain access to the folder that I need. I have permissions and access through the web browser, so that is confusing.

I'm finding this whole format for contacting support frustrating and prohibitive, I would like a representative to assist me personally. Looking at previous posts on the forum hasn't been helpful. Some links to apple's website have expired.

3件のコメント

Aira

2022年03月31日 00:09
Hi there,

Welcome to the Box Product Support.

For me to check, may I please know what Box app are you using? Is Box Drive or Box Sync? Is it properly installed in your machine? If not, please check this article:

For Box Drive:

https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

For Box Sync:

https://support.box.com/hc/en-us/articles/360043697194-Installing-Box-Sync

Also, please provide a screenshot for me to check.

For the support, we can only provide assistance through this forum for your type of account.

Thanks!
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Dylan Humphreys

2022年03月31日 00:41
So I've downloaded the Box Drive M1 Beta due to my using a new macbook air, and none of the prompts showed up. It hasn't asked me to log in or anything, but it seems like it still has my information when I try to search for files using the top bar button. I had a version on my laptop months ago but I deleted it because it wasn't allowing me to access my work's files.

https://support.box.com/hc/en-us/articles/1500004691081-M1-Support-for-Box-Drive-Public-Beta

I've tried reading that page over several times and I haven't been able to get anywhere close to being asked about rosetta etc.

I basically have it installed but it's not showing in my sidebar and I can't access the main folder of work files that I need to.

Thank you
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Dylan Humphreys

2022年03月31日 20:14
still waiting for a reply, thank you
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