Missing a lot of space...

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Bob Schnatterly

• 2022年04月03日 17:26

Howdy. My account is missing about 38GB of space. I have a 100GB storage limit, and I'm only taking up less than 17GB of space, but Box is saying I'm using 55GB of space.  I emptied the trash, so that doesn't account for it.

(I'm not complaining too loudly: I got 50GB of free space for life when I bought my HP TouchPad, and Box upgraded that to 100GB at some point - nice!)

Just wondering about the disparity.  Thanks...

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  France

  • 2022年04月04日 20:12
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  Hi Bob, 

  Welcome to the Box Community, I'm happy to help!

  The issue you encounter seems related to what is described in this article:

  • Storage Usage Or File Count In My Account Is Incorrect

  I went ahead and ran a script that will recount all of the files and how much storage is being used in your account. 

  You should now see the correct storage size available in your Box.

  Feel free to write back in if you have any questions!

  Best regards,

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  Bob Schnatterly

  • 2022年04月05日 20:41

  Great!  Thank you very much. Looks like it's fixed ;)

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