Box Drive has encountered a problem that requires you to manually reset Box Drive.

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Box User

• 2022年04月12日 03:02

I've manually rest Box Drive, but I keep getting this same error message when I restart Box. I sent my logs, but it says I need to open a support case. When I follow the link, I get only this forum. So, can anyone tell me what I must do next to fix this? 

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  France

  • 2022年04月12日 20:12

  Hi there,

  Welcome to the Box Community, I'm happy to help!

  Can you uninstall, reboot and then re-install Box Drive from your computer?

  To uninstall Box Drive, please follow this article:https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive
  
  Before reinstalling box drive, please make sure to reboot your device and then reinstall. To reinstall Box Drive. please refer to this support article: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

  Let me know if that helped you!

  Regards,

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  Box User

  • 2022年04月28日 01:51

  I uninstalled, rebooted, and reinstalled the App. I got the exact same error message. 

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  Magneto

  • 2022年06月08日 17:37

  I have this problem too...macOS Monterey

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  Laura Landolf

  • 2022年06月22日 19:50

  I have this same problem too on a Mac with Monteray. We are running a very high profile campaign and not being able to open Box is a huge blocker. The "Fileproviderd" activity is taking up over 100% of my CPU and when I look into it further it's revealed to be the Box cache. Please help us.

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  Dawn Rossi

  • 2022年08月17日 21:06

  I have this problem too! Uninstall, reinstall (rebooting each time in between)... resetting the box drive as described through the terminal, and still having the same error message

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  Tim Solliday

  • 2022年09月12日 20:58

  I am experiencing the same problem. Has a solution been found?

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  Karla Zens

  • 2022年09月22日 13:13

  I have the same problem. I've followed the instructions several times to try to manually reset Box on my Mac:

  • To manually reset Box Drive on a Mac (File Provider Extension mode)
  • To manually reset Box Drive on a Mac (kernel-based mode)

  These methods provided via the link in the error: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics

  I have completely uninstalled and re-installed Box. None of the above has corrected this issue. I haven't found any resolution or any way to get further assistance from Box. 

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  Simone Barros

  • 2023年03月12日 23:39

  This problem has continued as on 03/12/2023.

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  Simone Barros

  • 2023年03月13日 00:48

  I finally resolved the problem by going to Finder > username > Library > CloudStorage >Box. Re-clicking Box, Selecting Remove Download. Then in top right of the Finder Window Delete appears. Click Delete. I did this after I had already deleted all other Box folders found by entering ~Library/Application Support/Box Finder > Go > Go to Folder. I think ran the BoxDrive installer and was finally back up and running. Box directions are incomplete and their budget to pay efficient Support Team Members a living wage is apparently non-existent. So I'm lucky I was able to figure out that the problem but be residual Box files lurking on the computer somewhere. I hope it helps others.

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  Michaela Reuter

  • 2023年04月27日 11:05

  @Simone Barros: Thanks a lot. This tip finally helped me.

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