Free Space on my Account

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Clerical Support

• 2022年04月13日 12:16

I have deleted quite a few files to free up more space on my box account but the space is not being updated.

I have also deleted the trash can.

Please tell me how to update that space.

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  France

  • 2022年04月13日 20:54

  Hi Brian, 

  Welcome to the Box Community, I'm happy to help!

  I've ran a script that will recount all of the files and how much storage is being used in your account, so you should now be seeing the correct storage size available in your Box.

  Feel free to write back in if you have any questions or other concern!

  Best regards,

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  Lexi Pinkwood

  • 2022年11月27日 09:38

  Hello.. my account is full too, no matter how many times and how many files I've deleted. Please help!

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  Dan Matos

  • 2023年02月08日 19:34

  I'm having the same issue. I delete and delete, but it is still nearly full.  The trash shows files that we do not own. They are files our client owns in their account that they allow us to share.  I can't delete them.  Is this filling my storage??  I'm at a loss... please advise. 

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