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  • France

    Hi Mihaela, 

    Welcome to the Box Community, I'm happy to help!

    I'm sorry to hear that you are having trouble downloading files from Box. We recommend you try the following troubleshooting tips to see if it helps resolve the issue for you:

    • Updating your browser to the latest version
    • Clearing your browser's cache
    • Using Box with an alternate browser, computer or network
    • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (note: you may need clearance/assistance from your organization’s IT department/helpdesk to do this)
    • Disabling any plugins on your browser

    More troubleshooting tips can be found in this article: https://support.box.com/hc/en-us/articles/360044196153-Common-Issues-with-Downloading-Files 

    Hope this work for you soon and if you have any questions, please let us know!

    Regards,

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  • Joeni Duan

    I meet the same problem, Switch to use Chrome, Also cannot download file from Box, Anyone can give the support

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