Can't submit a ticket on the "support contact" page

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Chandler Carter

• 2022年04月28日 15:16

Hi,

I don't see a place to submit a ticket/case on the support contact page. There is just an icon for the box community. How do I submit a ticket?

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  France

  • 2022年04月28日 20:46

  Hi Chandler, 

  Welcome to the Box Community, I'm happy to help address this issue!

  Please be advised that the option to submit a 'support ticket' is only available to all our paying customers. I checked your profile and I see this is linked to a Personal Free Box, so this support channel is not applicable to your type of account. 

  The community and its members would be more than happy to help if you could provide more details on the issue.

  Regards,

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• 

  Tim Michaels

  • 2023年04月14日 02:57

  Hello Tim Michaels here

  I am having a problem with my account saying I am out of space.  I have deleted everything.

  Could someone help me resolve .  

   

  Thank you

  Tim

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