Creating a support case, as requested, on Apr 30, 2022

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Louise Voress

• 2022年04月30日 17:15

I had to reboot my Mac after it became unresponsive. When it rebooted, I found this message (attached) reporting that my log files from mu BoxDive instance had been sent to you. I'm running a MacBook Pro 2017 with Big Sur 11.6.5. Please let me know any additional details required. Thanks!Louise Voress

[personal information--redacted]

 

 

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  Aira

  • 2022年05月02日 02:22

  Hi there, 

  Welcome to the Box Community! 

  I would like you to please uninstall/reinstall Box Drive on your machine by following the steps below: 

  Uninstall: https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive

  Install: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

  Thanks!

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  Louise Voress

  • 2022年05月07日 18:14

  Thanks, Aira. I just completed the uninstall and reinstall of Box Drive on my Mac. Everything looks good! Appreciate the quick and responsive response.

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