Can´t update box drive to 2.26.330 version

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Box User

• 2022年05月02日 14:09

My PC can´t update box drive since last week.

I´ve tried to uninstall BOX in order to reinstall it later, but it has not been posible.

Send you two screen messages appearing each time I´ve tried to install manually the driver.

Thanks in advance for your support.

 

Samuel Reyes

 

 

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• 

  France

  • 2022年05月02日 18:56

  Hi there, 

  Welcome to the Box Community, I'm happy to help!

  Can you please try this Microsoft fix tool to reinstall Box drive on your PC and let us know how it goes?: https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed

  Regards,

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  Box User

  • 2022年05月03日 19:17

  Hi France.

  I´ve just tried with the fix tool and it worked.

  Finally I could install the recent version of box drive.

  Thanks for your technical support.

   Best regards.

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  France

  • 2022年05月03日 21:13

  Glad to hear that everything is okay now!

  Thanks for reaching out and for your participation in the forum!

  Regards,

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