Box Sync quit unexpectedly Reason: ResourceNotFoundError:

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Michael Jankowski

• 2022年05月04日 12:06

Hi,
I installed today on my new Windows11 the Box Sync version 4.0.8057.0. After login Box terminates with the error
Box Sync quit unexpectedly Reason: ResourceNotFoundError: Root directory does not exist: \\?\C:\$temp
I have the LOG file ready to upload. No restart of BOX Sync or a reboot of Windows helps. Every time after BOX startup this error message appears and the system crashes.
My system variables for temp and tmp are here on C:\$temp.
However, where the "\\?\C:\$temp" information comes from, I can not understand.
Can anyone help?

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• 

  France

  • 2022年05月04日 22:10

  Hi Michael, 

  Welcome to the Box Community, I'm happy to help!

  Can you please try this Microsoft fix tool to reinstall Box Sync on your PC and let us know how it goes?: https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed

  Regards,

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  Michael Jankowski

  • 2022年05月05日 12:36

  France,

  I run the the fix tool before and after uninstall box software. The BOX installation gives an error (see linked log).

  Can you help?

  regards, Michael

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  France

  • 2022年05月05日 20:45
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  HI Michael, 

  I'm sorry to hear that the issue persists. Have you already uninstalled and reinstall Box Sync from your computer? If not, can you try this and see if this helps fix the issue for you:

  • Uninstall Box Sync
  • Install Box Sync

  Regards,

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  Michael Jankowski

  • 2022年05月06日 13:03

  Hello,
  Yes, I have already uninstalled and reinstalled the software several times, including possible repair tools. Unfortunately, everything has been unsuccessful so far. 

  Did you receive the LOG file?

  Regards,

  Michael

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  Michael Jankowski

  • 2022年05月06日 13:23

  France,

  I did further tests and changed my system variables for TEMP and TMP from C:\$$TEMP to C:\TEMP and now BOX SYNC starts too !

  regards,

  Michael

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  France

  • 2022年05月06日 18:36

  Hi Michael, 

  I'm glad to hear that you were able to resolve this and can now use Box Sync.

  Thanks for reaching out and for your participation in the forum!

  Regards,

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