Drive not working

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Sara

• 2022年05月04日 21:55

On macOS Big Sur v. 11.6.5

Drive is just not syncing. Online, there were several folders that were supposed to be synced (had green checkmark on my mac), and they were not syncing down from Box to my mac. When I checked them online to sync, they still won't sync. They have a blue checkmark saying they are synced. But when I click "Synced" to just show synced folders and files on the left menu, they are not included.

I have also determined that files on my mac locally are not syncing up to Box.

Please help asap.

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  Aira

  • 2022年05月05日 01:33

  Hi there, 

  Welcome to the Box Community! 

  This issue should be best address by our Product Support. I have created a ticket for you and kindly check your email for updates. 

  Thanks!

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  Chris Gallegos

  • 2023年02月24日 00:57

  I have the same problem. Was there a fix?

   

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