Cannot access any files at all.

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George Wahl

• 2022年05月24日 22:43

Can't access files/folders that have been shared. I can see list of available files/folders  but can't open, view, save, or download any of them.

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  France

  • 2022年05月25日 20:20

  Hi George, 

  Welcome to the Box Community, I'm happy to help!

  Did you receive an invitation to collaborate in those contents or did you receive a Shared link? To know the different between collaboration and using shared link, please take a look at this article.

  Also, do you mind sharing a screenshot of your workflow when trying to access the shared items and what you see on your end.

  Looking forward to hear from you!

  Regards, 

   

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  Erin Cantu

  • 2022年10月13日 11:24

  This is the message I receive when trying to log into box to view a shared link from a colleague.

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