Box Not Syncing on M1 Mac Studio

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Jaclyn Okin Okin Barney

• 2022年06月14日 17:41

I just bought a MacStudio (2022), I am running MacOS Monterey v. 12.4, and Box Sync v. 4.0.8057.  I also have a MacBook Pro (2019) where I am running the same software.  On the MacBook all my files show up just fine (probably thousands of files and folder) and always have.  On the Studio, logged in with the same account, just 1 file and no folders show up.  I have logged out and logged in several times to no avail.  What can I do?  If I can't fix this I am going to have to migrate over to Dropbox because I can't work without these files.

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• 正式なコメント

  

  Aira

  • 2022年06月15日 00:14

  Hi there, 

  Welcome to the Box Community! 

  For Box Sync, you need to manually mark the files for sync. To do that, please see this article: https://support.box.com/hc/en-us/articles/360044196393-Marking-Content-for-Box-Sync

  Thanks!

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• 

  France

  • 2022年06月15日 23:04
  • 編集済み

  Hi Jaclyn, 

  Unfortunately, Box Sync is not supported on M1 devices, as such we are unable to further troubleshoot this issue. We recommend using and installing Box Drive instead which has nearly all of Sync’s capabilities -- including the ability to work offline.

  To install and learn more about Box Drive, please take a look at this article:

  • Installing and Updating Box Drive
  • Using Box Drive Basics

  Thanks for reaching out and let us know how else we can help!

  Best,

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