Box Issue - Need Box Support to download large excel file

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DQ

• 2022年06月15日 17:58
• 編集済み

Need assistance in downloading large file from Box VDR in collaboration with BlackRock. We are able to download all documents except this one large excel file. We have already tried the FAQ suggested fixes for this problem. 

 

Please let us know who we should contact to resolve this issue and open up a ticket. 

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• 

  Aira

  • 2022年06月16日 02:10

  Hi there, 

  Welcome to the Box Community! 

  For me to check, may I please have the following:

  • How big is the file you're trying to download?
  • What file type are you downloading?
  • Does it show any error message?
  • Can you provide a screenshot?
  •  

  Here's an article that will help you with your download issue: https://support.box.com/hc/en-us/articles/360044196153-Common-Issues-with-Downloading-Files

  Looking forward in assisting you.

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