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  • France
    • 編集済み

    Hi Volker, 

    Welcome to the Box Community, I'm happy to help!

    Can you clear your browser cache and try this again or try doing this using other browser or incognito mode and see if it helps?

    Please make sure that you follow this article when deleting or cancelling your account: https://support.box.com/hc/en-us/articles/360043694874-Canceling-Your-Box-Account 

    Regards,

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  • Volker Friedrich
    • 編集済み

    Hi Fance,

    yes, I'm following the instructions in the acticle. I tried Firefox, Chrome and Edge in private mode and cleared browser cache, but the error persists:

    There was an error deleting your account. Please try again.

    On every attempt I make, I do receive an email that claiming that "Your Box account has been cancelled", but that's obviously not correct.

    I have the same problem with another account I want to delete.

    Please advise.

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  • Volker Friedrich

    Also tried from a different computer. It always shows the same error.

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  • France
    • 編集済み

    Hi Volker, 

    Are you still able to login to those individual accounts you tried to delete and have you also tried to connect to a different network?

    Regards,

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  • Volker Friedrich

    Hi France,

    Yes, I'm still able to login from the accounts that I have tried to delete several times ... despite the cancellation emails I had received saying that ... your account will be deactivated on June 30, 2022

    Please advise

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  • France
    • 編集済み

    Hi Volker, 

    Could you please send an email about this to our Cancellations team at cancel@box.com and specify the account you wish to cancel for them to check and further investigate on this?

    I appreciate your patience and should you have questions, please let us know.

    Regards,

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