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  • France

    Hi Như, 

    Welcome to the Box Community, I'm happy to help!

    The issue that you encounter seems related to what is described in this article: 

    I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.

    Feel free to write back in if you have any questions for me!

    Best regards,

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  • Nhu Dang

    Hi! I have the same issue. Would you please run the script for my account? 

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  • France

    Hi Nhu, 

    Welcome to the Box Community, I'm happy to help!

    I ran the script to recount all of the files and how much storage is being used in your Box, so you should now see the correct storage size available in your account.

    Let me know if you have questions and I will help you!

    Best regards,

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