All space available and account saturated !

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Reymond

• 2022年08月02日 01:57

 

I deleted all files but my account usage never goes down (50 Go available and my account is saturated !). Please can you run that script that recalculates my file usage yet again. 

When are you going to permanently fix this issue?

 

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  France

  • 2022年08月02日 19:08

  Hi Reymond, 

  Welcome to the Box Community, I'm happy to help!

  I've ran the script that will recount all of the files and how much storage is being used in your Box, you should now see the correct storage size available in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. We currently have a project underway to fix these issues, but do not currently have an ETA for a fix. 

  To learn more about this behavior, please take a look at this article: Storage Usage Or File Count In My Account Is Incorrect

  Thanks for reaching out and let us know how else we can help!

  Best regards,

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  Box User

  • 2022年08月03日 07:20

  Hi. I would like to ask you to run that script that recalculates my file usage yet again at may accout. 

   

  Thank you

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  France

  • 2022年08月03日 21:46

  Hi there, 

  Welcome to the Box Community, I'm happy to help!

  I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing the correct storage size available in your Box.

  Feel free to write back in if you have any questions for me!

  Best regards,

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  Box User

  • 2022年08月04日 11:29

  Thank you

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