Box Status

"Box Drive failed to initialize with macOS. Please relaunch the application to resolve the issue. If the problem persists, please contact Box Support to further troubleshoot."

フォローする
新規投稿
Terry Boharsik

I am getting this error on a new MacBook Pro running the latest version of Monterey.

Can you provide a solution or more troubleshooting steps, please?

 

 

0

コメント

16件のコメント

日付 投票
  • France

    Hi Terry, 

    Welcome to the Box Community, I'm happy to help!

    Can you please try manually resetting your Box Drive following the steps in this article: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics 

    If the issue persists, please proceed in uninstalling and then reinstall Box Drive by following these articles:

    Let us know how it goes and if you have any questions!

    Best regards,

    -1
    コメントアクション パーマリンク
  • Yining Liu

    Hi France,

    I ran into the same issue and these suggestions didn't work. Can you help me think of something else to try? I had to manually upload everything lately. :<

    Sarah

    0
    コメントアクション パーマリンク
  • Terry Boharsik

    I think I may have a solution to the issue, but I need to test it out first. 

    0
    コメントアクション パーマリンク
  • Tim Shore

    I'm having the same issue and all of the steps that France suggested didn't work.

    0
    コメントアクション パーマリンク
  • Terry Boharsik

    I'm working directly with Box and I'll give you an update soon. 

    0
    コメントアクション パーマリンク
  • Kristina Goldstein

    Hello - do you know if there a solution to this issue? 

     

    0
    コメントアクション パーマリンク
  • Dennis Wall

    Same issue since updating to 11.6.8. Tried uninstalling box and reinstalling (twice). Still getting "Box Drive failed to initialize with macOS."

    1
    コメントアクション パーマリンク
  • Kristina Goldstein

    Hi Dennis, not sure if it's a great long term solution, but after spending the entire day on this searching & trying to get IT support -- the only thing that has worked was using the Terminal command to fully uninstall Box Drive, then restart and install an old version I downloaded in 2021 called "BoxDrive.2.20.140-M1-beta.pkg"

    If you can't find it online I can email you a copy (too large to attach here). Drive started working again after logging in. 

    0
    コメントアクション パーマリンク
  • Dennis Wall

    Kristina,

    I did the same thing. I had a version 2.25 installer. I used the terminal command to uninstall Box, I then installed the old v 2.25. Box immediately launched and worked. 

    Upon the first re-start, Box insisted that I download the latest version from the website. Box would not launch until I updated. As soon as I updated, it gave a notice that a Manual Reset was required. I followed the directions to do this via Terminal. The new version opened and worked. I tried several warm and cold restarts and version 2.27 continues to work now in 11.6.8. 

    0
    コメントアクション パーマリンク
  • Terry Boharsik

    Kristina,

    Can you please send me the link to the older version of Box Drive?

     

    0
    コメントアクション パーマリンク
  • Kristina Goldstein

    Hi Terry, 

    Looks like there was a copy/paste typo in my message above, but the full file name for the old version is: "BoxDrive.2.20.140-M1-beta.pkg" I'm not sure if it's available online anymore, but if you want to send me an email or shared folder at kagoldstein@uchicago.edu, I'd be happy to try to share it directly with you. 

     

    0
    コメントアクション パーマリンク
  • David Herrick

    This has become a widespread problem at our agency with the latest version of Box Drive and macOS Monterey with no solution in sight with Box support and multiple opened tickets.

    1
    コメントアクション パーマリンク
  • Amanda Wiseman
    • 編集済み

    I am also having this issue as well as others, I have tried all of the listed solutions with no success. Last step, I am going to try installing an older version of Box. Update: I just installed an earlier version of Box I had on another computer and now it's working again! Thanks all!

     

    1
    コメントアクション パーマリンク
  • AJ

    Hi All,

    Good Day! We have now an update with the Box Drive Error above. Please click on this link to see the updates in our Box Product Support page.

    https://support.box.com/hc/en-us/articles/8873965936787-Box-Drive-failed-to-initialize-on-macOS-due-to-an-existing-Box-folder

    Hope this helps. 

    Best,

    0
    コメントアクション パーマリンク
  • Terry Boharsik

    I ended up uninstalling the latest version and installing an older version, and that fixed the problem. I'm curious if these steps from AJ work. Can someone confirm, please?

    0
    コメントアクション パーマリンク
  • Tim Shore

    AJs solution worked for me!

    0
    コメントアクション パーマリンク

投稿コメントは受け付けていません。