Box not initializing

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Dragony Fu

• 2022年08月06日 01:22

I am using Mac OS Monterey, version 12.5

I had Box Drive installed for 2 years and then suddenly it gave me an error saying Box will not initialize. I tried all the solutions recommended on this community page such has resetting, uninstalling Box etc. but none of them worked. Perhaps there are files that remain that prevent initialization? I tried going in and deleting all Box associated files. Any help would be appreciated.

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  France

  • 2022年08月08日 19:10

  Hi Dragony Fu, 

  Welcome to the Box Community, I'm happy to help!

  This would be something our Product Support team can investigate with you and may require specific account information. 

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

  Kindly check your email for details and updates.

  Thanks for reaching out!

  Regards,

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  September Edelen

  • 2022年08月15日 21:48

  France I'm having the same issue as the original poster, Dragon Fu.

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