Error message not able to add collaborators

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Avi Landa

• 2022年08月15日 14:25
• 編集済み

Why is there no way to contact Box support and open a ticket. What is going on??? When I click on that type of option it only gives me the "Box community"...

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  France

  • 2022年08月15日 21:14

  Hi Avi, 

  Welcome to the Box Community, I'm happy to help address this issue!

  Please be advised that the option to submit a 'support ticket' is only available to those with paid subscription to Box. I checked your profile and I see it is linked to a Personal Free Box thus this support channel is not showing into your account. 

  The community and its members would be more than happy to help if you could provide more details on the issue.

  Regards,

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