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New user not receiving email to set up account in Box

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Sharon Vining

I've added a new user to our account, but she is not receiving the invite.  Wondered if her email was put on a bounce list and that was causing the disconnect?  Who should I contact to have that checked?

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  • Rona

    Hi Sharon, 

    Welcome to Box Community! 

    We've opened a case for this inquiry and someone will send you an email to assist. Kindly lookout for further communication from Box Product Support team.

    Thanks for posting! 

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  • Sharon Vining

    Thank you Rona!

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