BOX Drive issues
While launching Box , it shows
Box encountered a Error
Box Drive requires a Windows restart to finish updating.
If the problem persists, please contact Box Support to further troubleshoot the issue.
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Hi there
Welcome to Box Community!
Would you mind taking these troubleshooting steps to fix your error:
- Restart your machine
- Manually reset Box Drive
- Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
- Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
- You may need to show hidden folders to see \AppData.
- Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
- From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
- Restart the Box Drive and follow the prompt to log back in.
Thanks for posting!
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