Box Drive Folder not visible

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K　プロジェクト

• 2022年09月27日 13:48

I am using Box drive on Windows Server 2019. After updating my Box drive, I can't see my Box folder when I log in. What should I do? I would like to know how to solve it.

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• 

  France

  • 2022年09月28日 16:53
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  Hi K　プロジェクト, 

  Welcome to the Box Community, I'm happy to help!

  Can you try to uninstall Box Drive from your Windows device and then reinstall it?

  • Uninstalling Box Drive
  • Installing Box Drive

  Please let us know how it goes and if you have other questions, and we will do our best to help you.

  Regards, 

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  K　プロジェクト

  • 2022年09月28日 01:41

  Thank you for your replay.

  I've tried reinstalling Box Drive, but that didn't fix the problem.

  The login screen is displayed, but after login it becomes unresponsive. The Box folder is not mounted.

  The task manager screen shows that I can't log in.

  

  

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  France

  • 2022年09月29日 19:24
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  Hi K　プロジェクト, 

  I'm sorry to hear that the issue persists.

  You may have a firewall or some other permissions issue on your device preventing Box from running. Can you try turning your firewall off and then exit Box Drive and then restart it again and see if this helps?

  Regards, 

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  K　プロジェクト

  • 2022年09月30日 02:23

  Thank you for your replay.

  Changing Firewall to OFF didn't solve the problem.

  It would be helpful if you could identify the cause from the error log below.

   

  ■%userprofile%\AppData\Local\Box\Box\logs\Shell_Ext_Shim_explorer_000.log

  [error][2022-09-30 11:16:56.657818][0x00002690][VerifyCertificate.cpp:45][VerifyFileSignature] DLL does not have a trusted signature: 0x800b0110
  [error][2022-09-30 11:16:56.657818][0x00002690][BoxShellExtShim.cpp:71][LoadBoxShellExt] VerifyFileSignature(fileName.get()) failed, error: 0x80004005

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