Charged for Cancelled trial

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nicolas

• 2022年09月29日 19:42

Hello,

I cancelled my trial 2 days ago before it expired, and I was just charged $60 against my will. I logged in and it says my account is still active.   Please kindly cancel my account and provide a refund.

 

Thanks, 

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• 

  France

  • 2022年09月29日 20:17
  • 編集済み

  Hi Nicolas, 

  Welcome to the Box Community, I'm happy to help!

  To assist in checking the status of your cancellation request, I went ahead and submitted a ticket for you with our cancellations team. 

  Someone from the team will reach out to you so please do keep an eye on that and check your email for details and updates.

  All the Best, 

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