Jacqueline Catala

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  • Box drive not connected to server, not syncing

    Hi there. I uninstalled and re-installed box drive because all of my syncing stopped. I cleared the cache in my internet explorer as well. However, the box drive states "Your device couldn't connec...

  • Box file not syncing to desktop (MAC)

    Hi there. I am running Box sync on my Mac. When I log into the web it says "Synced" but I am showing multiple files in my box file that have not synced up.  Can you open a ticket for me, or tell me...

  • Box stopped opening and sending files

    Hi there. After years of functioning fine, I suddenly cannot open Box files (opening them causes nothing to happen), I cannot send Box files via email (I get an error that the message "could not be...