Rona

1. コミュニティ
2. Support Forum
3. i need invoice

Hi there,  Welcome to Box Community and glad to assist!  Looks like you've signed up for a free individual account. I'm afraid invoice is not available as your account doesn't have a billing profil...

• コメントを表示
• Rona
• 2024年03月28日 19:02
• 0 件の投票

1. コミュニティ
2. Support Forum
3. I did not sign up and Box auto-billed my $3,200.00!

Hi Jennifer,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

• コメントを表示
• Rona
• 2024年03月28日 18:57
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Wrong size on account

Hi Piotr, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

• コメントを表示
• Rona
• 2024年03月28日 16:48
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Storage capacity does not increase

Hi Nishi, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

• コメントを表示
• Rona
• 2024年03月28日 16:46
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Storage capacity does not increase

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

• コメントを表示
• Rona
• 2024年03月28日 16:45
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Multi-factor authentication - cell phone changed

Hi Nagayoshi, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

• コメントを表示
• Rona
• 2024年03月28日 16:43
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Reduce seats

Hi Niki,  Welcome to Box Community and glad to assist!  Kindly reach out to our Cancellation team to reduce your seats through cancel@box.com. And a member of our team will get in touch shortly.  T...

• コメントを表示
• Rona
• 2024年03月28日 15:15
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Share Link that Expires with Preview only access

Hi Sean,  Welcome to Box Community and glad to assist! Essentially, shared link is meant to allow your colleagues to preview your Box contents. (With or without Box login depending on your shared l...

• コメントを表示
• Rona
• 2024年03月28日 15:05
• 編集済み
• 0 件の投票

1. コミュニティ
2. Support Forum
3. storage size says it is full, when it is not

Hi Alessandro, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if...

• コメントを表示
• Rona
• 2024年03月27日 22:01
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Box Relay Stalled - Unable to move file

Hi Carina,  Welcome to Box Community and happy to assist!  Your Enterprise have a designated team that works with Box directly. Please get in touch with your internal helpdesk team for support.  Th...

• コメントを表示
• Rona
• 2024年03月27日 22:00
• 0 件の投票