Rona

1. コミュニティ
2. Support Forum
3. Box folder disappeared - Owner left amazon

Hi Lily,  Welcome to Box Community and glad to help!  We can't guarantee the retrieval of your missing files especially when the owner is no longer active on Box. Meanwhile, since you mentioned tha...

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• Rona
• 2023年09月08日 22:00
• 編集済み
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Lost file

Hi there,  Welcome to Box Community and glad to help!  Can you attach a screenshot of your error when you open the file?  We'd love to further assist! 

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• Rona
• 2023年09月08日 21:54
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Opening files with office 365 doesn't work

Hi there,  Welcome to Box Community and glad to help!  Can you try the steps below and see if that would help fix the issue,  Please ensure your web browser is the latest version of Chrome, Firefo...

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• Rona
• 2023年09月08日 21:43
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Office 65 no longer works with Box on android

Hi Lorenzo,  Welcome to Box Community and glad to help!   I would like to suggest to reauthorise the Microsoft 365 app. Please find the steps below: Access your account in box.com and click on you...

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• Rona
• 2023年09月08日 21:33
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Not Syncing Across Accounts

Hi Charles,  Welcome to Box Community and glad to help! What is your Box App's version?  Also, did you check if your affected Box account(s) has the same access to the affected folder? We'll await ...

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• Rona
• 2023年09月08日 20:51
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Upload fail and not sync

Hi Nhu,  Welcome to Box Community and glad to help!  Please contact your helpdesk team to help with your Box inquiry. As they will be the one to coordinate with our Product Support team if you need...

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• Rona
• 2023年09月08日 20:39
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Box email notifications

Hi Tal,  Welcome to Box Community and glad to help!  It appears that you are now working with our Product Support team regarding this issue. Please keep an eye out and we'll stay in touch.  Thanks ...

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• Rona
• 2023年09月08日 20:34
• 0 件の投票

1. コミュニティ
2. Support Forum
3. All my files that were there 3 months back are missing

Hi Sudipto,  Welcome to Box Community and glad to help!  Box stores files and folders you place in the trash for a certain period of time, that default period is 30 days. Meanwhile, Please note tha...

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• Rona
• 2023年09月08日 20:29
• 編集済み
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Cancel Trial account

Hi Mike,  Welcome to Box Community and glad to help!  To cancel your Box subscription, you can use our self-serve option from this article. However, if you prefer to work with our team please email...

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• Rona
• 2023年09月08日 20:00
• 編集済み
• 0 件の投票

1. コミュニティ
2. Support Forum
3. i wish upgrad but can't pay

Hi there,  Welcome to Box Community and glad to help!  If you're having trouble while trying to upgrade your account. You may work directly with our Sales team in this link.  Hope it helps! 

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• Rona
• 2023年09月08日 19:44
• 0 件の投票