Rona

1. コミュニティ
2. Support Forum
3. account desactivated

Hi Enzo,  Welcome to Box Community and I’m here to help! Looks like our Billing team has updated your ticket. Please let us know if you have additional questions.  Thanks for posting! 

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• Rona
• 2023年05月10日 22:12
• 編集済み
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Error Message" create folder

Hi Dena,  Welcome to Box Community and I’m here to help! Looks like someone from Product Support team is already working with you regarding this issue using email. Please keep an eye to your email ...

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• Rona
• 2023年05月10日 21:59
• 編集済み
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Login failed issue

Hi there,  Welcome to Box Community and glad to help!  Note: We've removed your email address from this post to keep your data private and secured.  To assist with your login query, I went ahead an...

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• Rona
• 2023年05月10日 21:44
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Want to Cancel & It's Difficult

Hi David,  Welcome to Box Community and glad to help!  Looks like you've already worked with our Cancellation team to accomplish your request. Let us know if you have questions.  We'd love to hear ...

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• Rona
• 2023年05月10日 21:03
• 0 件の投票

1. コミュニティ
2. Support Forum
3. New Billing Address

Hi Joe,  Welcome to Box Community and I’m here to help! To help update your billing address, you can contact our Billing team directly by emailing billing@box.com. Hope it helps!   

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• Rona
• 2023年05月10日 20:51
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Files that are supposed to be syncing are not on my local device

Hi Jan,  Welcome to Box Community and I’m here to help! You may proceed and reset your Box Drive manually. Please follow the steps according to your Operating System.  To reset Box Drive on Windows...

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• Rona
• 2023年05月10日 19:14
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Wrong storage space usage re-appear

Hi Sean,  Welcome to Box Community and I’m here to help! Looks like you've worked with our live chat team to address your storage query. Let us know in this forum if you need further assistance.  T...

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• Rona
• 2023年05月10日 19:11
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Case #2846266

Hi Michael,  Welcome to Box Community and I’m here to help! Looks like the ticket #2846266 has closed due to inactivity. We have not received an active response from your side that's why the ticket...

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• Rona
• 2023年05月10日 18:57
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Storage Usage In My Account Incorrectly Shows As Full

Hi Karras,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.co...

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• Rona
• 2023年05月10日 18:50
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Cancel subscription

Hi Emily,  Welcome to Box Community and I’m here to help! Regarding your request to cancel your Box account, please feel free to follow the instructions here according to your Box subscription. Mea...

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• Rona
• 2023年05月10日 18:47
• 0 件の投票