Rona

1. コミュニティ
2. Support Forum
3. Unable to access my records

Hi Carolyn,  Welcome to Box Community and I’m here to help! Call you please add more details regarding your issue accessing your Box contents?  We'd love to hear back from you! 

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• Rona
• 2023年05月09日 23:23
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Proving a document (or folder) was shared with another party.

Hi Austin,  Welcome to Box Community and I’m here to help! You may check the pending request(s) to collaborate sent to your Box account, here's how.  Also, when a user sent you an invite to collabo...

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• Rona
• 2023年05月09日 23:01
• 編集済み
• 0 件の投票

1. コミュニティ
2. Support Forum
3. The link to share shows that the page does not exist

Hi Jennifer,  Welcome to Box Community and I’m here to help! Please make sure that the Sender/Owner of this shared link has enabled the correct access type.  To ensure the right people have access ...

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• Rona
• 2023年05月09日 22:08
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Can't Access Shared Documents

Hi Aisling,  Welcome to Box Community and I’m here to help! Are you accessing this folder using shared link? If yes, please make sure that the Sender/Owner of this shared link has enabled the corre...

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• Rona
• 2023年05月09日 21:57
• 編集済み
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Missing files

Hi Scott,  Welcome to Box Community and I'm here to help!  To assist with your missing files, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an...

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• Rona
• 2023年05月09日 14:07
• 0 件の投票

1. コミュニティ
2. Support Forum
3. issues with uploading files to Box.com

Hi Daniel,  Welcome to Box Community and I’m here to help! If you're experiencing upload issue(s), we recommend to run these troubleshooting steps.  Hope it helps! 

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• Rona
• 2023年05月09日 13:57
• 0 件の投票

1. コミュニティ
2. Support Forum
3. custom branding for different clients

Hi Phil,  Welcome to Box Community and glad to help!  As of this writing, this feature that you've asked about is a current limitation for custom branding however, it can be subject for a feature r...

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• Rona
• 2023年05月08日 23:01
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Cancel Subscription

Hi Jacob,  Welcome to Box Community and glad to help!  Regarding your request to cancel your Box account, please feel free to follow the instructions here according to your Box subscription. Meanwh...

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• Rona
• 2023年05月08日 22:55
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Box very slow to load

Hi Christy,  Welcome to Box Community and glad to help!  Please reset your Box Drive manually:  Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process. Ascert...

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• Rona
• 2023年05月08日 22:52
• 編集済み
• 0 件の投票

1. コミュニティ
2. Support Forum
3. I want to downgrade to the free account

Hi Nini,  Welcome to Box Community and I’m here to help! Regarding your request to downgrade your Box account, please contact our Cancellation team via cancel@box.com.    Thanks for posting! 

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• Rona
• 2023年05月08日 22:48
• 0 件の投票