Rona

1. コミュニティ
2. Support Forum
3. Cannot download anymore with Silk browser on Kindle Fire (DL option is missing!)

Hi Marie,  Welcome to Box Community and glad to assist!  It appears you're accessing the file through a shared link, the sender/owner of this shared link may have disabled the option to download th...

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• Rona
• 2023年05月09日 23:48
• 編集済み
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Unable to access folder

Hi there,  Welcome to Box Community and glad to help!  Note: We've removed your email from this post to keep your data private and secured.  It appears that the folder you're trying to access is ow...

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• Rona
• 2023年05月09日 23:38
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Creating folders in Box using an Excel file

Hi Nina,  Welcome to Box Community and I’m here to help! It appears that you've already addressed this concern through live chat. And if you have questions, please let us know.  We'd love to hear b...

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• Rona
• 2023年05月09日 23:30
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Unable to access my records

Hi Carolyn,  Welcome to Box Community and I’m here to help! Call you please add more details regarding your issue accessing your Box contents?  We'd love to hear back from you! 

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• Rona
• 2023年05月09日 23:23
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Proving a document (or folder) was shared with another party.

Hi Austin,  Welcome to Box Community and I’m here to help! You may check the pending request(s) to collaborate sent to your Box account, here's how.  Also, when a user sent you an invite to collabo...

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• Rona
• 2023年05月09日 23:01
• 編集済み
• 0 件の投票

1. コミュニティ
2. Support Forum
3. The link to share shows that the page does not exist

Hi Jennifer,  Welcome to Box Community and I’m here to help! Please make sure that the Sender/Owner of this shared link has enabled the correct access type.  To ensure the right people have access ...

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• Rona
• 2023年05月09日 22:08
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Can't Access Shared Documents

Hi Aisling,  Welcome to Box Community and I’m here to help! Are you accessing this folder using shared link? If yes, please make sure that the Sender/Owner of this shared link has enabled the corre...

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• Rona
• 2023年05月09日 21:57
• 編集済み
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Missing files

Hi Scott,  Welcome to Box Community and I'm here to help!  To assist with your missing files, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an...

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• Rona
• 2023年05月09日 14:07
• 0 件の投票

1. コミュニティ
2. Support Forum
3. issues with uploading files to Box.com

Hi Daniel,  Welcome to Box Community and I’m here to help! If you're experiencing upload issue(s), we recommend to run these troubleshooting steps.  Hope it helps! 

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• Rona
• 2023年05月09日 13:57
• 0 件の投票

1. コミュニティ
2. Support Forum
3. custom branding for different clients

Hi Phil,  Welcome to Box Community and glad to help!  As of this writing, this feature that you've asked about is a current limitation for custom branding however, it can be subject for a feature r...

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• Rona
• 2023年05月08日 23:01
• 0 件の投票