Rona

1. コミュニティ
2. Support Forum
3. Need assistance turning off Google Authenticator for someone I granted permission to

Hi Claire,  Welcome to Box Community and glad to help!  It appears that you've already addressed this concern with one from our Product Support team. Please let us know in this forum if you have ad...

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• Rona
• 2023年04月18日 21:25
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Lost Authenticator Code and can't log in

Hi Tracy,  Welcome to Box Community and glad to help!  To help with your Multi-factor authentication issues, I opened a new ticket and someone from Product Support team will get in touch.  Please k...

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• Rona
• 2023年04月18日 21:22
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Does not allow to increase the plan

Hi Alex,  Welcome to Box Community and glad to help!  If you're having trouble upgrading your Box account yourself. You may contact our Sales team for assistance, Here's how:  You can give them a ...

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• Rona
• 2023年04月18日 21:19
• 0 件の投票

1. コミュニティ
2. Support Forum
3. The problem repeats itself. Total storage incorrect.

Hi Manuel,  Welcome to Box Community and happy to help!  We're glad you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging i...

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• Rona
• 2023年04月18日 21:14
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Ran out of storage space

Hi Alessandro,  Welcome to Box Community and happy to help!  We're glad you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by loggi...

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• Rona
• 2023年04月18日 21:12
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Box is full even though i deleted and emptied trash

Hi Josh,  Welcome to Box Community and happy to help!  We're glad you've joined this forum. Great news! We've ran the script to correct your file and folder counts. You may check it by logging in ...

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• Rona
• 2023年04月18日 21:10
• 編集済み
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Box Sign - No Email sent to a Box user when a new signature is requested

Hi Brent,  Welcome to Box Community and glad to help!  We will be needing more information regarding the issue that you reported and I opened a new ticket for our Product Support team. We will get ...

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• Rona
• 2023年04月18日 21:05
• 編集済み
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Please disconnect my card with my account and also cancel my subscription immediately.

Hi Mario,  Welcome to Box Community and glad to help! Please be informed that any requests for cancellations, downgrades, or seat decreases can be emailed directly to cancel@box.com. All other bill...

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• Rona
• 2023年04月18日 21:01
• 0 件の投票

1. コミュニティ
2. Support Forum
3. 2023 Macbook Pro M2 Box App issues

Hi Young Hong,  Welcome to Box Community and glad to help!  To help you address this issue, please make sure you've met the supported Operating System for Box Tools.  Meanwhile, if the issue persis...

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• Rona
• 2023年04月18日 20:53
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Box Soc Reports for 2022

Hi there,  Welcome to Box Community and glad to help!  It seems that you've managed to contact our Product Support team to accomplish your SOC reports request. Please be informed that our team will...

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• Rona
• 2023年04月18日 18:45
• 0 件の投票