Ann

1. コミュニティ
2. Support Forum
3. Cancel my free trial immediately

Hi Ann,  Welcome to the Box Community! Canceling a Business or Enterprise Account Only the account administrator can cancel a Business or Enterprise account. Go to Admin Console > Account & Billin...

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• Ann
• 2024年04月25日 20:58
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Unable to have multiple people simultaneously leave comments on PDF doc

Hi Oscar, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 2024年04月25日 20:49
• 0 件の投票

1. コミュニティ
2. Support Forum
3. External Collaborator Report

Hi Dom,  Welcome to the Box Community! I suggest that you run a User Activity Report for File Management. This report will be able to capture the activity of the external users to the shared folder...

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• Ann
• 2024年04月25日 20:47
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Recovering permanently deleted folder?

Hi Binu, Welcome to the Box Community! This would be something Product Support team would like to investigate and may require specific account information. I see that there's already an open ticket...

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• Ann
• 2024年04月25日 20:36
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Box Tools won't uninstall. Doesn't show as installed in control panel.

Hi Nathan,  Welcome to the Box Community! Can you please try to uninstall traces of Box Tools on the user's PC using the Box Edit cleaner to see if this will resolve the issue.  https://cloud.app.b...

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• Ann
• 2024年04月25日 19:56
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Something went wrong and Box Drive needs to exit. Please send us your logs so we can troubleshoot the issue and work to improve the product. If the problem persists, please contact Box Support to further troubleshoot the issue.

Hi Michael, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 2024年04月25日 19:47
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Unable to create folders

Hi Nohemi, Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for posting!...

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• Ann
• 2024年04月25日 19:44
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Login problem

Hi Margarita, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmati...

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• Ann
• 2024年04月25日 19:41
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Box says 9.4 GB used when only 4.2 GB of data is there

Hi there, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and stor...

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• Ann
• 2024年04月25日 19:39
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Box Drive Log In Interrupted by Reset

Hi Seana, Welcome to the Box Community! This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket fo...

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• Ann
• 2024年04月25日 19:37
• 0 件の投票