Ann

1. コミュニティ
2. Support Forum
3. Box Access 2FA Issue

Hi Jebin, Welcome to the Box Community! This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for posting! ...

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• Ann
• 2024年10月28日 22:05
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Other people cannnot access the file and folder links that I created

Hi there,  Welcome to Box community! Kindly make sure that you are providing them the correct "Shared link" so that they can access the link without any error. When you create a shared link, you ha...

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• Ann
• 2024年09月27日 19:20
• 1件の投票

1. コミュニティ
2. Support Forum
3. Uploading and deleting folders using my box Developer app

Hi Vasile, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and sto...

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• Ann
• 2024年04月25日 19:26
• 1件の投票

1. コミュニティ
2. Support Forum
3. Incorrect usage displayed.

Hi DJ, Welcome to Box Community! The data storage in your account has been cleared up and it should now display the correct storage space. Thank you for posting! Best,Ann

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• Ann
• 2024年04月04日 19:03
• 1件の投票

1. コミュニティ
2. Support Forum
3. My confirmation link has expired

Hi Christophe,  Welcome to the Box Community! It appears that your Box account has already been confirmed. I recommend clearing your browsing history before logging in to Box.com. Let me know how i...

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• Ann
• 2024年04月03日 21:25
• 1件の投票

1. コミュニティ
2. Support Forum
3. The storage space displayed is incorrect.

Hi Antonio, Welcome to the Box Community! I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and st...

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• Ann
• 2024年01月15日 20:01
• 1件の投票

1. コミュニティ
2. Support Forum
3. Email confirmation link expired

Hi Duc Le, Welcome to Box Community! Let me see what I can do to help! Can you please click this link and reset your Box password https://account.box.com/login/reset?redirect_url=%2F . Resetting th...

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• Ann
• 2023年08月07日 20:26
• 1件の投票

1. コミュニティ
2. Support Forum
3. Cannot access account because of 2FA linked to nonexistent phone number

Hi Warda,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've g...

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• Ann
• 2023年06月15日 20:34
• 1件の投票

1. コミュニティ
2. Support Forum
3. Used storage size is wrong

Hi Nathan,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the cor...

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• Ann
• 2023年06月15日 19:53
• 1件の投票

1. コミュニティ
2. Support Forum
3. Transfering Admin Privileges

Hi Case, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 2024年11月08日 21:18
• 0 件の投票