Ann

1. コミュニティ
2. Support Forum
3. Ticket Submission

Hi KyoungHoon Cha, Welcome to Box Community! To assist you with your upgrade issue, please contact our billing team directly at billing@box.com. Thanks for posting!  Best,Ann

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• Ann
• 2024年11月05日 19:42
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Backup Code not working

Hi John, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation sh...

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• Ann
• 2024年11月05日 19:40
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Email already used in a Box account but not associated with an enterprise." 

Hi Dale, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation sh...

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• Ann
• 2024年11月04日 22:00
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Reactive a Deactivated User

Hi Charles, Welcome to the Box Community! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation...

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• Ann
• 2024年11月04日 21:56
• 0 件の投票

1. コミュニティ
2. Support Forum
3. All text characters on my account replaced with "?"

Hi Jason,  Welcome to Box Community! Here are some troubleshooting steps to try: 1. Make sure that the browser is up to date2. Clear the browsing history or use a different browser3. Temporary disa...

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• Ann
• 2024年11月04日 21:50
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Cancel account

Hi Lon, Welcome to Box Community! To assist you with your cancellation request, please contact our cancellations team directly at cancel@box.com. Thanks for posting!  Best,Ann

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• Ann
• 2024年11月04日 21:46
• 0 件の投票

1. コミュニティ
2. Support Forum
3. All seats full (3) but only one managed user

Hi Eric, Welcome to Box Community! To assist you with your payment/seats issue, please contact our billing team directly at billing@box.com. Thanks for posting!  Best,Ann

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• Ann
• 2024年11月04日 21:45
• 0 件の投票

1. コミュニティ
2. Support Forum
3. One folder not syncing

Hi Mike, Welcome to Box Community! Please visit our support site to submit a case and see available support channels: support.box.com However, I went ahead and opened a new ticket. A member of our ...

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• Ann
• 2024年11月04日 21:43
• 0 件の投票

1. コミュニティ
2. Support Forum
3. How to get MFA information from users

Hi Vlad,  Welcome to Box Community! The User Activity Report for "Login" will be able to capture if managed users enabled the two factor/MFA for their account.  Here are the steps on how to export ...

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• Ann
• 2024年11月04日 21:34
• 0 件の投票

1. コミュニティ
2. Support Forum
3. not receiving email notifications

Hi Deitrich, Welcome to Box community! Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk ...

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• Ann
• 2024年11月04日 21:25
• 0 件の投票