Ann

1. コミュニティ
2. Support Forum
3. Missing Notif. for "Adds a comment": Default Setting is blank and Override turns on Adds a comment and Upload.

Hi Moe,  Welcome to Box Community. If you have configured your email notifications settings to your personal preferences but are still not receiving the notifications as expected, follow the steps ...

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• Ann
• 2025年03月07日 22:30
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Auto Archive Old/Large Documents from Salesforce to Box

Hello, Welcome to the Box Community. This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for posting! Bes...

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• Ann
• 2025年03月07日 22:12
• 0 件の投票

1. コミュニティ
2. Support Forum
3. new user, files not syncing to laptop using box sync

Hi Steve, Welcome to Box Community. Before we proceed with troubleshooting your Sync issue, we highly recommend switching to Box Drive. Why Switch? Current Experience: Box Drive is the latest des...

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• Ann
• 2025年03月07日 22:10
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Box Drive folders not shown in File Explorer

Hi Michael, Welcome to the Box Community. This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for posting...

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• Ann
• 2025年03月07日 21:48
• 0 件の投票

1. コミュニティ
2. Support Forum
3. 2FA

Hi Danielle,  Welcome to Box Community. It would be best to advise the external to open a ticket with Product Support so that someone from the team can assist them with their 2FA issue. Thanks for ...

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• Ann
• 2025年03月07日 21:47
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Not receiving reset password emails

Hi Liv, Welcome to the Box Community. This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for posting! Be...

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• Ann
• 2025年03月07日 21:45
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Signature Requests not being received

Hi Ben, Welcome to the Box Community. This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for posting! Be...

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• Ann
• 2025年03月07日 21:43
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Box Sync is unable to login

Hi Felipe, Welcome to the Box Community. This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for posting!...

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• Ann
• 2025年03月07日 21:42
• 0 件の投票

1. コミュニティ
2. Support Forum
3. Folder removed

Hi Chrystelle, Welcome to the Box Community. This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates.  Thank you for post...

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• Ann
• 2025年03月07日 21:40
• 0 件の投票

1. コミュニティ
2. Support Forum
3. How to Cancel Free Trial

Hi Olivia, Welcome to Box Community. To assist you with your cancel request, please contact our cancellations team at cancel@box.com Thanks for posting!  Best,Ann

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• Ann
• 2025年03月07日 21:39
• 0 件の投票